The rules that apply when you book a tour through us. What you get, what it costs to change your mind, and who is responsible when something goes wrong.
Last updated: 10 August 2026The full terms below are what you agree to when you book. The summary is here to save you time, not to replace them.
GuestTours is the registered business name of Amber Janbroers, a sole trader based in Cairns, Queensland, ABN 51 726 603 464. On this page, "we" and "us" mean that business, and "you" means everyone travelling on the booking.
We are a travel agent. We do not own boats, drive buses or guide tours. Every trip is run by an independent operator and we book it for you. That distinction decides who is responsible for what, and the section on responsibility sets it out in full.
Because the operator runs the trip, their booking conditions apply alongside these terms. Where a condition for a specific tour differs from what is written here, for example a longer cancellation cut-off, a minimum age or a weather policy, the condition for that tour applies. We tell you about any condition that affects your booking before you pay.
Sending the form on a tour page is a request, not a confirmed seat. We check availability with the operator and come back to you. Your booking exists once we confirm it to you in writing and the payment terms are met.
Give us names as they appear on photo ID, an email address you check and a working phone number, and tell us anything that affects participation. Wrong details cause missed pickups and manifest changes that can carry a fee.
Whoever makes the booking confirms they have the authority to accept these terms for everyone on it.
All prices are in Australian dollars, and where GST applies it is already included in the price you see.
The price covers what the tour page lists as included. These are the usual extras, which are not included unless we say so:
We tell you the total you will pay, including any card surcharge, before you pay it. Where a deposit applies we say so at the time, and we tell you then whether it can be refunded.
Prices and availability come from operators and can move until your booking is confirmed. Once we have confirmed it, the price we confirmed is the price you pay.
Cancel or change more than 48 hours before departure and it costs you nothing. We do not add an administration fee on top.
Inside 48 hours a booking is non-refundable. A no-show, or arriving too late to join the departure, is treated the same way, because the operator has held and lost the seat either way.
Some tours have a longer cut-off, in particular multi-day trips, charters and small-group departures. Where that applies it is stated on the tour page, and we repeat it when we confirm your booking.
Email us from the address you booked with. What counts is when your message reaches us during business hours, Monday to Friday, 9:00 to 17:00 AEST, because we need to reach the operator inside their deadline. If your departure is close and it is outside those hours, send us a WhatsApp message as well so nothing sits unread.
If a trip is cancelled for weather, you choose: a full refund, or a new date that suits you. You are never left with a credit you did not ask for.
If a trip is changed rather than cancelled, for example a different vessel, a changed reef site or a shifted departure time, we tell you as soon as we know. Where the change is significant and it is no longer the trip you booked, you can move to another date or tour, or have your money back.
Nothing in this section limits what you are entitled to under the Australian Consumer Law.
Cyclones, flooding, reef closures, road closures and government restrictions all stop tours from time to time in Far North Queensland. It is part of travelling here.
Where an operator cancels for one of those reasons, the section above applies and you get a refund or a new date. If the tour still runs and you decide not to go, the normal cancellation terms apply. That gap is the single best reason to hold travel insurance.
Tell us before you book about pregnancy, mobility needs, heart or breathing conditions, recent surgery, seasickness or limited swimming ability. Not every tour suits everyone. Knowing early means we put you on one that works rather than one that does not.
Most dietary requirements can be catered for with notice. Tell us when you book rather than on the morning, when the food is already on board.
Where a tour includes a transfer, it runs to the operator's pickup zone, which is usually the main accommodation area. If you are staying outside it, or in a private house or apartment, you may be asked to meet at a nearby pickup point instead. We confirm your pickup time and place in writing before the day. Missing the pickup counts as a no-show.
We recommend it for every booking, and for diving and adventure activities we recommend checking that your policy actually covers them, because many exclude both by default. Insurance is what protects you when you cannot travel for a reason the cancellation terms do not refund.
Arrive at the time we give you, which is usually earlier than the departure time so the crew can check everyone in. Follow their instructions on the water and on the road. Behaviour that puts other people at risk can end your trip without a refund. Australian law applies on board.
We are responsible for booking your tour properly. Getting your details right, telling you accurately what you are buying, and handling the operator on your behalf. If we get that wrong, it is ours to fix.
The operator is responsible for running the tour safely and delivering what was advertised.
These come with every booking and cannot be signed away by anything written on this page. Services must be supplied with due care and skill, be fit for the purpose you told us about, and be supplied within a reasonable time. If a service fails to meet those guarantees you may be entitled to a remedy, and where the failure is major you can cancel and seek compensation for reasonably foreseeable loss.
Beyond those guarantees, and only to the extent the law allows, we are not liable for loss caused by an operator's own acts, by weather, or by events outside our control.
Tell the crew on the day, first. Most problems can be fixed on the spot, and a problem nobody was told about is much harder to put right afterwards.
Then tell us, within 7 days, with your booking details and anything that supports what happened. We take it up with the operator and stay with it until it is resolved. You do not have to chase them yourself.
If you are not satisfied with where we land, you can take it to the Queensland Office of Fair Trading, or the equivalent body in your own state. That right sits alongside these terms, not instead of them.
If you send us a review or a photo, you are giving us permission to publish it on this website and our social channels, with your first name. We will not edit it in a way that changes what you meant. Ask us to take it down and we will remove it.
The words, photographs, comparisons and ratings here are ours or licensed to us. Read them, quote a line with a link back to the page, but please do not republish our pages or reuse our material commercially without asking first.
We check prices and details against operator sources, and we still get things wrong from time to time. An obvious error, such as a price that is clearly not real, does not create a binding contract. If we find one after you have booked, we tell you promptly and you choose: take the corrected booking, or take a full refund. That choice is yours, not ours.
If we issue a voucher it is valid for at least three years from the day it was bought, as Australian law requires, and we do not charge fees that eat into its balance.
Booking a tour means handing over names, contact details and sometimes medical or dietary notes. Our privacy policy explains exactly what we collect, who we pass it to and how to have it deleted. It is written in the same plain English as this page.
We update this page when the way we work changes. The version published at the time you book is the version that applies to your booking, so a later change cannot alter what you already agreed to.
These terms are governed by the laws of Queensland, Australia. The courts and tribunals of Queensland have non-exclusive jurisdiction.
Changes, cancellations and anything that went wrong come to us, not to the operator. Include your booking name, the date and the tour, and we will pick it up from there.